Archive for the 'General' Category

Top Adwords Mistakes Made in Australian Business

Saturday, July 19th, 2008

After Setting up many successful adwords campaigns for Australian businesses, I have noticed these common Adwords mistakes:

1). Not enough keywords. Too many people have less than 100 keywords. I have built huge lists out using free software as this: Or even better software here. Give your ad a chance.

2). Not using [exact match] or “phrase match” here is a free tool to use with your new keyword lists. Most people have the keyword without wrapping.

3). People use only 1 ad. You have to write at least 2 ads, so you can constantly dump the worst performing one. You need to measure what is going on. Split testing is a major key for success. You need to rewrite every ad once a day.

4). Daily budgets are too low. Rarely does your daily budget hit maximum level. So by increasing it you will appear more daily.

5). Not enough keywords in the ads themselves. Many business owners only have the major keywords in the headline, and many more do not even have the major keyword headline. This is a major mistake.

6). Lack of understanding of impressions. Impressions are the amount of times that people are searching the internet per keyword. Click on the impression on the top, look at all time history and find out which keywords are searched the most. Then make sure those keywords appear through the ads.

7). Not using popular impressions for 1 campaign. Say you find that the keyword “making money” is popular (it is). Make a new campaign just for that one keyword. With exact match [make money]. That’s it. 1 keyword in the campaign.

8) Having too different many keywords in 1 campaign. You should have one base keyword per group. Wealth keywords being in one group for example, make money keywords in another group.

Then delete it out of your big list campaign. You will know exactly what you will have to bid to be on top spot per campaign. I always drop it down so I am not paying top dollar.

Then you can repeat for the top 20 words. Make sure you put the keyword in each ad, and have at least 2 ads per campaign.

9). Not using excitement in their ads.. fast.. amazing tips.. secrets.. inside information.. fast track..

10) People are using exact amounts in their clicks. Most people did at 10 cents, 20, 30 , 40, $1.00. Try increasing to 0.11, 0.21, 0.32.. You get the idea. 1 or 2 cents extra puts you higher than the guy stuck on the exact amount.

11). Not capitalising their display URL. Have a look what’s stronger.. www.australianonlineseo.com or www.AustralianOnlineSeo.com Your eye gets drawn to the one with the most capital letter. Just a note only use caps for the start of each word.

12) Do it themselves. One of the most deadly mistakes is that many Australian businesses do their own Adwords. They burn a lot of cash and most often the campaigns simply are not effective. They must seek Adwords management from a team that has runs on the board. That way, the business can concentrate on what they do best.

Australian Adwords Management Is a service that Andrew Clacy provides to his clients. He has helped many Australian businesses with http://www.australianonlineseo.com/adwords.html he has helped many businesses with Web Services. To reach Andrew or to book him at to speak at a business, please go to his website http://www.australianonlineseo.com

Secret Of A Successful PPC Campaign

Saturday, July 19th, 2008

You may have tried PPC marketing and decided it didn’t work. Yet it’s not too difficult to set up a successful PPC campaign.

So why do so many PPC campaigns fail? In most cases it??s because your costs exceed your profits. And why is this? Often it??s because you??re too anxious to get clicks!

There??s one golden rule you have to remember for PPC marketing. PPC stands for ??Pay Per Click?! So every time someone clicks on one of your ads, YOU PAY. And if that click doesn??t then result in a sale, you??ve lost that money.

So for a successful PPC campaign, remember you don??t want any old clicks. You want clicks that result in sales. In other words, you have to make sure that people only click when they are likely to buy.

And how do you do this? It??s all in the ad.

  • Target your ads precisely. Although you do want a good CTR (click-through rate) in order to get the highest possible position, you don??t want untargeted clicks. That is, you ONLY want clicks from people who are likely to buy. So make your ads as specific as possible so that people know precisely what it is you are selling.
  • For this reason, some people put the price of the product in the ad. This is in order to prevent people from clicking if they don??t want to pay that price. But remember that as a rule, the ad should focus on the benefits of the product.
  • Use your main search term for that adgroup in the headline of the ad. If you are using Google, Google will put it in bold type. So people will see exactly what they are looking for and be drawn to your ad.
  • Use a different ad for each small keyword group (called ??adgroup? in Google). This is crucial for a successful PPC campaign ?” yet so many people make the mistake of putting too many keywords in one adgroup. The fewer keywords in the adgroup, the more relevant and precisely targeted the ad is likely to be. You don??t pay for an ad unless someone clicks it, so you can have as many ads as you like in each campaign.

If you don??t manage a successful PPC campaign the first time, keep trying.Just focus on your ad and keep tweaking it till it works. Because when you do get there, the rewards are tremendous.

For an amazing resource that will virtually guarantee a successful PPC campaign, visit

http://www.bizwrite.co.uk/ppcsuccess.html

Marketing For Petites?

Friday, July 18th, 2008

Just like any normal petite person would do, you would surely not do things or even buy items that are not fit for a small person. In fact, you would look for clothes and shoes that fit you.

Similarly, when you’re a business owner operating a small business, you definitely do not put your efforts and resources into a marketing campaign just like a Fortune 500 enterprise. No. You would definitely invest on a marketing campaign that would be appropriate for your budget.

To further help you attract customers to your business and generate sales immediately, here are low cost marketing tips, yet effective ones at that:

You definitely DO NOT market like you’re the big man!

Fortune 500 companies often market for recognition and sales for the future. They’re looking forward most of the time because they can afford to use much of their resources to make the future ready for them. But you don’t. Small businesses do not have the time and the money to afford this kind of advertising. Your resources are enough to just keep you afloat in the meantime. So market what you have now. You can always look to the future when you’ve grown your business to such size as that of the big businesses. For today, you can always use offers and enticements to get your prospects interested in your products and services.

You can compete on price.

Let’s face it. Human nature dictates that we always look for discounts and lower prices. Hence, the popularity of discount sale and thrift shops. So instead of losing your sales, why not offer a cheaper version of your product. You can also create a smaller version maybe or a stripped down alternative that you can sell for a much lower price. Customers would definitely love that.

You can come up with a premium product or service.

And for those who look at quality and would not hesitate to pay the price for it, offer a premium and comprehensive version. Or you can mix and match your products and services to create a special package that would be appropriate for an expensive price. Boost your sales and profits by marketing to high-end buyers who can afford a more expensive product or service.

Go for something different and unique. Do not be ordinary.

Small businesses cannot afford to be lost amidst the many marketing collaterals that prospective clients receive everyday. In order for you to optimize your marketing campaign, you need to try something unusual. The internet is full of marketing tips from the standard to the most unconventional that your competitors may have overlooked. You might just find a thing or two that can help you launch your small business to the growth you want.

Reduce your ads, reduce your marketing costs.

If your competitors are going for the big ads, you can always trim your promotions and run more ads for the same price. This way, you provide your target audience with more opportunities for them to see and retain your brand in their minds.

Use joint promotions rather than go at it alone.

Small businesses have come up with a way to compete with big businesses. Joint promotions are the in-thing these days. You look for some non-competing small businesses like yourself and then market jointly. Not only does this marketing strategy provide you with the opportunity to market extensively at a very low cost, but you also get the chance to compete with the big honchos in your target market.

These are low cost yet effective marketing tips that you can use for your small business. We hope you can use these strategies to help you generate new leads and increase your profits.

Janice Jenkins is a writer for a marketing company in Chicago, IL. Mostly into marketing research, Janice started writing articles early 2007 to impart her knowledge to individuals new to the marketing industry.

For comments and inquiries about the article visit: Marketing Tips

SEO and The Google Guidelines

Tuesday, July 1st, 2008

Following the Google guidelines will help Google find, index and rank your website. We have prepared a checklist to the guidelines necessary for SEO success.

When your website is completed and online:

- Seek relevant links from websites that have similar content to yours.
- Submit your website to Google at http://www.google.com/addurl.html
- Open a Google Account, add your website and then submit the sitemap.xml (you can make an xml sitemap for free at sitemapdoc.com)
- Submit your site to relevant directories such as dmoz.org (the Open Directory Project) and other major search engines such as Yahoo and MSN. If your website is about a specific topic, then submit it to industry-specific search engines.

Designing Your Website

Website Navigation :

- ensure your website has a clear hierarchy and text links, not image links.
- every page should be reachable from at least one static text link.
- have an HTML sitemap with links that point to all pages of your site. If your sitemap has more than 100 links, break the sitemap into separate pages.

Website Content :

- aim to create a useful, information / content rich website
- write pages that clearly and accurately describe the content of your page
- research the words visitors would use to find your website pages and include those words within the content. Do not guess what search words they are using as you will very often be wrong. Research the keywords for free here
http://www.digitalpoint.com/tools/suggestion/
- use text instead of images to display names, content and links. The Google crawler does not recognize text contained in images
- ensure that your TITLE tag and ALT tags are descriptive and accurate and not simply keyword-stuffed
- check your website for broken links and ensure you are using correct HTML
- keep the links on any page to less than 100 links

Checking Your Website - Technical Considerations

Use a text browser such as Lynx to examine your website because most search engine spiders see your site much as Lynx would.

If you include features such as javascript, cookies, session IDs, frames, DHTML, or Flash and these keep you from seeing all of your website in the Lynx browser, then search engine spiders will have trouble seeing them also and will have trouble crawling your website.

Ensure your hosting provider supports the HTTP header If-Modified-Since. This allows the web server to tell the Google crawler if your content has changed or not since it last crawled your website.

Have a robots.txt file on your website. This file will tell the Google crawler which directories (folders) can or cannot be crawled and indexed. Use your robots.txt to stop the crawling of search results pages and any auto-generated pages that do not add value for visitors coming from Google. To learn how to write a robots.txt file go to:
http://www.robotstxt.org/wc/faq.html

Quality Guidelines

Webmasters who spend time upholding the spirit of the basic principles detailed below will provide a much better user-experience for visitors and this is what will help your website.

The Basic Principles of Quality Web Pages

- make your website pages for users, not for the search engines.
- ensure your content is original and relevant to the topic of the page.
- avoid tricks intended to improve the search engine ranking of your website.
- always ask yourself, when you are about to implement something new: “Does this help my visitors?”

The Do’s and Do Not’s of Quality Web Pages

- do not load pages with irrelevant keywords
- do not create multiple pages, subdomains, or websites with what is basically duplicate content
- do not use hidden text or hidden links
- do not use cloaking or sneaky redirects
- do not create “doorway” pages just for search engines, or use other cookie cutter approaches such as affiliate programs with very little or no original content.
- DO provide unique and relevant content that gives users a reason to visit your website again and again.

VIPdogs.com providing website hosting solutions for the dog sites of breeders, owners and friends of The Dog since 1997, together with the free webtools necessary to ensure website building success for our clients!

The Easiest Way To Get Approved For Google AdSense - The Proven Way

Tuesday, July 1st, 2008

I’m going to let you know about the way I got approved for Google AdSense. This is a proven method and I didn’t have any trouble yet. I’m not quite sure whether Google will make actions to change their approval policy after finding this method. But still it is OK with them.

If you are going through the standard way, first you have to build a quality website according to AdSense guidelines. And then you have to host it with a web hosting service provider. If you know web designing, then you can reduce the cost for both of these. But otherwise you will have to spend at least few hundreds of Dollars. And there is a possibility that Google will reject your application for AdSense, if you haven’t followed the guidelines. The method that I’m going to describe here won’t make you any of above mentioned troubles.

If you are familiar with blogs and blogging you know about blogger.com which is a blogging service provided by Google. If you don’t have a blogger.com account, it is free to sign up for an account. For this you will need an email address of Gmail. You will need it for applying for AdSense also. Therefore if you don’t have these or one of this membership (blogger.com and Gmail), first get the both memberships. When you register with blogger.com you can create your own blog with modifications. Then publish your blog. Then go to the administrative panel of your blog and click “Template>Page Template”. Then click the “Add a Page Element” link and a pop up window will appear.

You will find “AdSense” element there. When you click “ADD TO BLOG” button in that element, you will be directed to the AdSense registration page. Fill all the required fields in the application form correctly and submit it. Hurray! You are done. Google will approve your application within 2-3 days. You don’t have to worry about the possibility of rejection of your application as blogger.com is a one of their services. Once your approval confirmed through email(Gmail address you registered with), you are free to put your AdSense code in any website that you like.

I hope that you gained something after reading this post. I wish you all the best with your internet business.

Sampath Wijeratne is the administrator and main contributor of http://www.best-internet-guide.com which provides information on various topics related to the internet with free of charge. It also provide RSS subscription through a RSS link and by email. You will find more related articles in his website.

Search Engine Optimization With Sitemaps

Tuesday, July 1st, 2008

I just wanted to share a little Search Engine Optimization experiment I ran to confirm the theory that Google likes content rich sitemap pages rather than just a bunch of links pointing to different pages on your site. I also wanted to look at a way of funnelling Google page rank to all the internal pages on my site as quickly as possible

I have heard from a few search engine optimization companies that sitemaps are good ways of helping search engine spiders find all the pages on your site but have you every thought that using good quality sitemaps can also help your internal pages attain a very high Google page rank very quickly

I was reading a Search Engine Optimization article about how Google likes pages with good quality relevant content and how they wanted to serve this quality content to their surfers. I decided to run a little experiment with sitemaps. I build two types of sitemap, one with just links to my article pages and the other with the same links but these links were also surrounded with relevant search engine optimized content.

Sitemap without search engine optimized content

http://search.freefind.com/find.html?id=85113844&m=0&p=0

Sitemap with search engine optimized content

http://www.search-engine-optimization-review.com/seo-sitemap-11.html

I created content rich sitemap with a neat bit of sitemap generating software that generates pages by using the title and description of your internal pages.

http://www.search-engine-optimization-review.com/sitemap.html

I started an aggressive reciprocal link campaign and my index page shot up to a PR 5 within 60 days.

http://www.search-engine-optimization-review.com Google page rank 5

Both types of sitemap pages gained a PR 4 but the funny thing was the pages that were linked from my content rich sitemap pages gained a PR3 but the sitemap pages with just text links to my internal pages were only a PR 1.

Six months after creating these sitemap pages the article pages linked from the content rich sitemap pages had attained a PR 5 but the article pages linked from sitemap pages that had just text links with no content had attained at the very best a PR 2.

I have come the conclusion that Google does like quality search engine optimized content rich pages and using these sitemap pages to funnel Google page rank to your important internal pages is a wise thing to do.

My advice is to build your sitemap pages with content surrounding the links to all your internal pages so they are only two clicks away from your home page.

Example Home page ?” Good content sitemap page ?” internal pages

If you have a lot of sitemap pages (I had over 20 with 100 links per page) create links from your home page using text links. For example instead of creating a link like Sitemap and sitemap2, sitemap3 etc Use keyword links to your sitemap pages like

Seo l Seo firm l Seo company l Seo New York l etc

One last thing, use RSS to feed up to date relevant content to your pages to keep the search engine coming back to gobble up your web sites pages.

Check out my spider page.

http://www.search-engine-optimization-review.com/cgi-bin/spider/spyderview.cgi

This software tells you when and where the search engines have visited your site

Keith Mallinson is author of the free, SEO Review internet marketing newsletter, offering subscribers up-to-date information on all aspects of search engine optimization and internet marketing. His search engine optimization website offers unique, no BS information, for free

How do I Get My Product Pages to Rank in Google?

Monday, June 30th, 2008

It’s a question I hear asked over and over again: “How do I make my product pages rank in the search engines?” Most e-commerce websites struggle with ranking their product detail pages due to three factors: duplicate content penalties, poor internal linking structure, and competition. While nothing can be done about the last issue, much can be said about the first two.

In this article, I’ll share some of the tactics I’ve used to improve product page rankings for my customers.

Don’t Use Manufacturer Descriptions:

Resist the temptation to copy and paste manufacturer provided product descriptions. Why? Because all your competitors use them as well. When Google sees multiple pages with the same content, it will likely favor the site in which the content was published first. In addition, these stock product descriptions often are not the most well written from a sales perspective.

Allow Product Reviews:

Product reviews are a sure fire way to ensure your pages are rich with unique content that occurs only on your site. Back when we were able to view supplemental results on the Google SERPs, I found that pages that had unique products reviews did not end up as supplemental results. On the contrary, pages without unique descriptions or product reviews did.

Use Keyword Rich URLs:

Because most ecommerce sites are linked with a dynamic database, they use ugly url’s which contain at least one number parameter. Convert your category product page URLs into friendly, keywords rich file and folder names. For more info on URL re-writing, check out this Wikipedia article. For IIS users, you might want to consider this software from Isapi Re-write.

No-Follow Tags in Links:

Many sites distribute their internal link juice in such a way that is not favorable to the product detail pages. In order for your pages to rank highly, they need to receive a decent flow of PageRank. I would strongly recommend slapping a no-follow tag on your less important pages from an SEO perspective (e.g. Privacy, security, about us pages). Just be sure to link to them from your sitemap without the no follow. For more info on this tactic, check out this post on the no-follow tag.

Add Keywords to Title Tag and Meta Tags:

It goes without saying that all your title tags must be unique and contain the product name. However, this is simply not enough. Create an extra field in your product database where you can add alternative SEO keywords. Then have these keywords show up in the Title tag for each product page. For example, while you’ll likely never rank for a high volume keyword search such as “Christian T-shirts“, you may stand a chance at ranking for “Cool Christian T-shirts” if you add those phrases to the title tag.

Internal Contextual Linking:

Link to your important product pages internally from a non navigation link. For example, you may want create a keyword rich link in the product description of one product linking to another product page.

I hope you’ll find these suggestions useful. For more ecommerce usability tips, please checkout the Palmer Web Usability blog.

Justin Palmer is the owner of PalmerWebMarketing.com and the website administrator for C28.com, which sells Christian clothing, t-shirts, and Christian Christmas Gifts.

SEO Can Make Online Business Succeed

Monday, June 30th, 2008

There are a lot of online businesses nowadays, they are booming because of using the concept of search engine optimization.

Search engine optimization or SEO is the process of increasing the amount of visitors to a website by ranking high in the search results of a search engine. SEO is about enhancing the visibility of your business website on the search engines. The higher a website ranks in the search engines result, the better the chance that the website will be visited by a user. The key plan in getting a lot of visitors to your website is to convert the visitors into customers. So in order to make sure that you will gain heaps of visitors, you have to make sure the website is perceptible and accessible in the search engines.

One of the important things that matter in search engine optimization is the keyword. It is better to have the right selections of keywords. Since having the right selection of keywords can help in adding visibility of website on the internet. Optimizing your website should be done in order to get an edge over the other competitive websites. So it is really important to have unique keywords, since it can create traffic to your website. Having the right and unique keywords are your key to be known in the online business market.

Other advantage of SEO is that it can help your website to be in a consistent place in the search engines. The main reason in doing SEO is that it can make your website to be ranked on the top. And being on the top ranked, users can easily see your website.

Another way to have a lot of visitors in you website is by optimizing your content, and you have to make sure that it is unique. You have to make a content that describe the products and services you offer. Largely, the content can help you improve the visibility and popularity of your website. It is also important that you can give the users, visitors and readers the valuable information they needed, in doing so; the readers tend to visit your website every now and then, since they can get a lot of information. And if this will be the case, then the popularity and visibility of your website will increase.

Yes, online businesses increases these days, heaps of people are now aware of the large profits they can get when entering into online business and especially when going about search engine optimization. If you are planning to put up an online business, search engine optimization is the great option there is in the market. Going about search engine optimization, can make business move in the perfect way.

Since everyone is aware of the internet, and most people use the internet to have the information they needed, even in products and services, so going into online business, and doing search engine optimization can help you succeed and earn a lot of profits.

So if you wanted to be successful with your online business, start optimizing your website. Just consider the right ways in optimizing your website, in order to be successful and to prosper with your business.

Article Author Eliza Maledevic from http://www.Jump2top.com, a SEO Company. Know more about Search Engine Optimization at http://www.7seo.com

Search Engine Marketing - An Arithmetical Approach Mixed With Logical Marketing

Monday, June 30th, 2008

As we know search engine marketing is the one of the latest effective and more scientific way of marketing on which internet search world works completely. Actually the process of marketing always implement logical approach. There is no such type of scientific approach in simple marketing only logical and simple way has been used in simple marketing. In simple and logical marketing there we cannot calculate about the customers and we cannot attract unique customer towards the product because there is lot of competition and competitor in the market.

But search engine marketing is the scientific and effective way to attract the unique visitors towards the site and increase the sales of specific product. This marketing process is mixed with logical as well as arithmetical approach.

Search engine marketing is one of the easiest and cheapest process it covers maximum area in the search world. As we know search engine optimization is the initial and basic step of search engine marketing on which search engine optimizer always follow the certain search algorithm and according to the algorithm he optimize his website. Search engine optimizer also go through the keyword analysis and read behaviour of quality user’s. According to his all observations and analysis he optimize his website according to his planned target to achieve. Planned target means, directly but not immediately draw the traffic towards the site and that traffic contains unique users or consistent customers which will result the sales. Optimization process also contains some logical steps like content optimization keywords ,title and description analysis but there is also mixing of scientific processes like using some software tools like keyword research tools getting visitors status and reports through analytics(google analytics). Link building process and page rank analysis is one of the major key factor for search engine optimization. As backlink for any site increases then the page rank as well as position of the site in the search engine will also increases.

Link building process and page rank analysis and other processes makes search engine marketing as a totally arithmetical approach in logical marketing concept.

http://edynamic.net/Home/Services/InteractiveServices/e_Marketing/SearchEngineMarketing.aspx
http://edynamic.net
narendra199@gmail.com

3 Proven Ways to Make an Impact When Message Control is Out of Your Hands

Sunday, June 29th, 2008

Now that you know (ever since you read Everybody’s Talking About You…), what happens when control of your nonprofit’s message passes from your organization to your audiences, you’ve got to do something about it. Here are three strategies that will ensure your organization works this new all-voices-have-equal-weight conversation to your advantage.

Start To Scan All Venues, All the Time

Your nonprofit may use a clipping service (most are based online at this point) to capture print and broadcast coverage of your organization, but how many of you are capturing all the conversation and comments on your nonprofit that happen online ?” on websites and in blogs and message boards? Not too many, I bet.

At this point, your approach to media monitoring has to go way beyond traditional media to encompass both organization to audience and peer-to-peer (think blog) content. Sometimes your media monitoring service will grab this stuff (for a price). Here’s how you can automate a process to grab online coverage yourself, hot off the “press:”

Set up Google or Yahoo Alerts to alert you ?” via email ?” to web content about your nonprofit

In addition, you can use these alerts services for updates on coverage of keywords and phrases in your issue areas, and of partner and competitive organizations. The services do miss some mentions, but they pick up a huge amount of content you’re not likely to see right away.

P. S. I use both Alert services, since they seem to send me different content. Neither is perfect but together they’re a powerful tool.

Directory of Clipping Services ?” http://dmoz.org/News/Media/Services/Media_Monitoring/

Google Alerts ?” http://www.google.com/alerts

Yahoo Alerts ?” http://alerts.yahoo.com/

Use Technorati ?” a search engine of blog content ?” to check for blog coverage of your organization.

Not all blog content is indexed by Google or Yahoo. Technorati is as comprehensive as it gets, at this point.

Technorati ?” http://www.technorati.com/

Check your nonprofit on Wikipedia

If you haven’t already searched for your organization, on the Internet’s open source encyclopedia, do so today. Wikipedia allows users to research a subject and add their own information.

I just researched several nonprofits, and it quickly became apparent that there’s a lot of content here that didn’t come from those organizations. For example, the Sierra Club entry goes into detail on the battle of a group of members to have the Club adopt immigration reduction into its mission. I’m sure that Sierra Club communications folks would like to add their point of view here.

http://en.wikipedia.org/wiki/Sierra_club

Look up your organization, and check back frequently (once every two weeks). If there’s something missing that people should know about, add it. You’ll have the option of registering as a contributor which allows you to remain an anonymous poster.

Wikipedia is a popular place. You can be sure that some prospective donors, volunteers, members and clients are learning about your nonprofit here. Make sure you know what they’re learning.

http://en.wikipedia.org/wiki/Main_Page

Use Bloglines (Or Use Another RSS Reader) to synthesize content from the blogs (and some websites) that cover your nonprofit or issues regularly.

Who has time to dive into a hundred sites or blogs on a regular basis? Tools like Bloglines enable you to identify the blogs (and more and more websites) that offer downloads of new content via “blog readers.”

Once you identify the sources that cover your organization or field, Bloglines synthesizes all the blog posts and website content on a single web page. You can clip content (for later use) or email it to a colleague.

Bloglines ?” http://www.bloglines.com/

Build Internal Support For User-Generated Content, Listening, and Active Participation.

Once you start to scan, and find what’s out there on your nonprofit, you’ll have some proofs of the importance of nurturing this conversation (it’s going to happen anyway, so you might as well embrace it). It’s likely you’ll need to convince your boss or leadership why to support these conversations, and you have the data to do it.

But your work goes beyond support:

  • Make sure you and your leadership are listening to what you hear. It’s all too easy to dismiss unwelcome comments as unimportant or one person’s opinion. The fact is that, if those comments are online, that opinion is accessible far and wide.
  • Focus your communications on strengthening your nonprofit’s credibility. If your audiences don’t trust your organization, they’ll ignore what you have to say.
  • Evolve your organizational voice to one that’s warmer and more passionate, so that your audiences will develop a more genuine connection with your organization.

Participate, Participate, Participate ?” After You Develop a “Conversation Policy”

You’ve got to participate in the online conversations that are important ?” to show you’re listening, to add your perspective and, sometimes, to set the record straight.

It’ll be impossible for your organization to respond to every conversation about it, and a bad use of your time. Even though it can be so difficult not to shoot back a knowledgeable response to a cutting (and uninformed) remark, you want to ensure your response achieves what you want. And you need to ensure that your responses are consistent with your nonprofit’s values and mission.

I suggest that you outline, and train colleagues on:

  • What your organization will respond to:
  • Who will respond? Many organizations have one person responding, with colleagues alerting her to online “finds.”
  • What to say, in what tone?
  • When to step out of a conversation?
  • Which comments and conversations to report out to colleagues?

When you take these three steps to update your nonprofit’s communications agenda to fit today’s all-conversation-all- the-time environment, you’ll ensure that your organization is aware of what’s being said about it, and participates when it makes sense. It’s a no-choice change of orientation for 2007, and beyond.

Nancy E. Schwartz helps nonprofits succeed through effective marketing and communications.

Subscribe to her free e-newsletter “Getting Attention,” at http://www.nancyschwartz.com/getting_attention.html and read her blog at http://www.gettingattention.org for more insights, ideas and great tips on attracting the attention your organization deserves.